Order Changes: Please inform us of any changes to your order at least 7 days prior to the scheduled ship date and we will confirm the revisions as soon as possible by emailing you an updated Sales Order. Please be aware that we cannot guarantee any changes you make to your order if it’s less than 7 days from the scheduled ship date.
Payment: We accept payment by cheque, electronic funds transfer (EFT), and e-transfer. All payments must be made in Canadian funds.
Terms: 30 days credit is extended only to clients with established credit. 2% per month (24% per annum) will be charged on overdue accounts. For accounts that are past due 60 days, terms are COD only and any available discounts will be forfeited until the account is brought current.
Packing: All packing material, whether boxes or one-way wooden shipping racks, will be billed to customer at cost. Wood racks are non-returnable but are reusable. For local deliveries done by our own truck we will use our metal rolling racks.
Pricing: All prices are FOB our nursery located in Norwich, Ontario, Canada and are subject to change without notice. Packaging, tags, shipping charges, applicable taxes, and any other accessorial charges are not included in the base price of the said plant and will be added at time of shipping. Patented plants require a royalty fee which will be added to the cost as a separate line item.
Pricing Discounts: Volume discounts are awarded based on the number of trays purchased. A breakdown of volume discounts can be found on the Availability page. Discounts are only awarded to accounts in good standing.
Guarantee: Norview Gardens Ltd. guarantees our stock to be in healthy condition upon leaving our facility. Beyond that we cannot be held responsible for stock that does not grow, as we have no control over conditions outside of our facility. We warrant our stock to be true to name. Should any stock prove to be untrue to name we will replace it or return amount paid for such stock. We shall in no case be liable for any sum greater than the amount originally received for the said plant material.