Local Shipping: Delivery can be arranged with our own trucks or customers may choose to pick up their order. For local deliveries done by our own truck we will use our metal rolling racks. If picking up, please give us at least 48 hours’ notice to ensure your order will be ready.
Long Distance Shipping: Typically we use various courier companies or Canada Post for smaller boxed orders, and LTL truck services for larger orders that are shipped on skids or racks. For LTL shipments, please ensure you have a loading dock able to handle transport trucks or a forklift to off load. All packing material, whether boxes or one-way wooden shipping racks, will be billed to customer at cost. Wood racks are non-returnable but are reusable.
Shipments may be delayed under extreme weather conditions or other conditions beyond our control. We will do our best to get the shipment out as soon as conditions allow. We are in no way liable for plant material damaged in shipping and/or delay in transit. Such issues are the responsibility of the carrier and should be addressed with the carrier.